Last updated: 1 January 2026 | Effective for all lucky365 account holders
All lucky365 services — including sports betting, live casino, and slots — are strictly restricted to persons aged 21 and above. Creating an account below this age is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.
Each individual may hold only one lucky365 account. Duplicate accounts are prohibited. lucky365 reserves the right to suspend, merge, or permanently close any accounts identified as duplicates, including voiding associated winnings and bonuses.
Players must use lucky365 for personal entertainment only. Use of automated scripts, bots, arbitrage strategies designed to exploit promotions, or any form of collusion is strictly prohibited and will result in permanent account suspension without recourse.
lucky365 transacts in Malaysian Ringgit (MYR). Deposits and withdrawals are processed in MYR. Minimum deposit is RM10. Withdrawals are subject to verification requirements as described in Section 7 of these Terms.
All lucky365 bonuses and promotions are subject to specific wagering requirements, game restrictions, and time limits published at the time of the offer. General bonus rules in these Terms apply to all promotions unless superseded by promotion-specific terms.
By using lucky365, you acknowledge that gambling involves risk of financial loss. lucky365 provides self-exclusion, deposit limits, and session controls. If gambling is negatively affecting your life, please use these tools and seek professional assistance immediately.
Important Notice: These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you") and lucky365 ("the Company", "we", "us"). By registering an account, accessing, or using any part of the lucky365 platform at lucky365.lat, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use lucky365 services.
1.1 These Terms govern your use of the lucky365 website at lucky365.lat, including all associated services, products, software, and content made available through the platform ("the Services").
1.2 By completing the account registration process, clicking "I Agree", or otherwise accessing the Services, you represent and warrant that: (a) you are at least 21 years of age; (b) you have the legal capacity to enter into binding contracts in your jurisdiction; (c) you are not prohibited from using online gambling services under any applicable law; and (d) all information provided during registration is accurate, current, and complete.
1.3 These Terms should be read in conjunction with lucky365's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.
2.1 Age Requirement. You must be at least 21 years of age to register and use lucky365. This requirement is non-negotiable and applies to all players regardless of jurisdiction. lucky365 employs age verification procedures and may request documentary proof of age at any time. Any account found to be operated by a person under 21 will be immediately suspended, all funds will be withheld pending investigation, and the matter may be referred to the relevant regulatory authority.
2.2 Jurisdictional Restrictions. It is your sole responsibility to determine whether online gambling is lawful in your jurisdiction prior to using lucky365. lucky365 does not accept registrations from players located in jurisdictions where online gambling is prohibited by law. By registering, you confirm that you are not accessing the Services from a restricted jurisdiction.
2.3 Employees and Associates. Employees of lucky365, its parent companies, subsidiaries, affiliated entities, game providers, and payment processors — and their immediate family members — are prohibited from opening player accounts.
3.1 You may register only one personal account on lucky365. The maintenance of multiple accounts ("multi-accounting") is strictly prohibited and will result in the suspension of all accounts and forfeiture of all balances therein.
3.2 You must provide accurate, complete, and current registration information including your full legal name, date of birth, residential address, and contact email. Providing false information is a material breach of these Terms.
3.3 lucky365 reserves the right to conduct Know Your Customer ("KYC") verification at any time, including at registration, prior to processing withdrawals, or where suspicious activity is identified. KYC may require submission of government-issued photo identification, proof of address, and proof of payment method ownership.
3.4 lucky365 accounts are for personal use only. You may not transfer, sell, assign, or otherwise deal with your account or any credits, winnings, or bonuses therein.
4.1 You are solely responsible for maintaining the confidentiality of your lucky365 login credentials. You must not share your username, password, or two-factor authentication codes with any third party.
4.2 You must notify lucky365 support immediately if you suspect unauthorised access to your account. lucky365 will not be liable for any losses arising from your failure to maintain the security of your login credentials.
4.3 lucky365 will never ask for your full password via any communication channel including live chat, email, or telephone. Any such request should be treated as fraudulent and reported immediately.
4.4 You are advised to enable two-factor authentication ("2FA") on your account. While 2FA is optional, lucky365 strongly recommends its use as an additional security layer, particularly given that your account holds real MYR balances.
5.1 Deposits to your lucky365 account must be made via the payment methods available on the platform at the time of deposit, which may include Touch n Go eWallet, Boost, Maybank2u, CIMB Clicks, and Public Bank PBe, among others.
5.2 Minimum deposit amounts are specified on the Cashier page and may vary by payment method. The general minimum deposit is RM10.
5.3 You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited. Any deposit identified as originating from a third-party source will be refunded, and the account may be suspended pending investigation.
5.4 lucky365 does not accept deposits made using funds derived from criminal activity. Deposits suspected to constitute money laundering will be reported to the relevant financial intelligence authority as required under applicable law.
5.5 lucky365 reserves the right to impose deposit limits on accounts at its discretion, particularly where responsible gaming concerns have been identified.
6.1 Withdrawal requests may be submitted at any time subject to: (a) completion of KYC verification; (b) the absence of any pending investigation or account restriction; and (c) compliance with any applicable bonus wagering requirements.
6.2 Withdrawals will be processed to the same payment method used for the most recent deposit where technically possible, in compliance with anti-money laundering regulations.
6.3 lucky365 aims to process e-wallet withdrawals (Touch n Go eWallet, Boost) within 30 minutes of approval. Bank transfer withdrawals are processed within 1–3 business hours. Processing times may be extended during periods of high volume or where additional verification is required.
6.4 lucky365 reserves the right to request additional documentation before processing withdrawals exceeding RM5,000 or where the transaction pattern triggers internal AML protocols.
7.1 All lucky365 bonuses and promotional offers are subject to specific terms published at the time of the offer, which govern eligibility, wagering requirements, game restrictions, maximum bet limits while a bonus is active, and expiry periods.
7.2 Unless otherwise specified, bonus funds carry a minimum wagering requirement. Wagering requirements must be met before bonus-derived winnings may be withdrawn. lucky365 will clearly disclose wagering requirements in all bonus terms.
7.3 Bonus abuse — including but not limited to exploiting software errors, using multiple accounts to claim bonuses, or employing betting patterns designed to circumvent wagering requirements — will result in voiding of all bonuses and may result in account suspension.
7.4 lucky365 reserves the right to modify, suspend, or withdraw any promotional offer at any time with reasonable notice. Promotions are subject to availability and may be geographically restricted.
8.1 All bets placed on lucky365 Sportsbook are subject to the applicable sport-specific betting rules published on the platform. It is your responsibility to familiarise yourself with the relevant rules before placing a bet.
8.2 Bets are final once confirmed. lucky365 will not accept cancellation requests for placed bets except in circumstances where an event is cancelled, postponed beyond the applicable settlement timeframe, or where a bet was accepted in error due to a manifest technical fault.
8.3 lucky365 reserves the right to void any bet placed at incorrect odds resulting from a manifest error ("palpable error"), operator error, or system malfunction. Where odds are published at clearly incorrect levels — for example, a 1.01 favourite priced at 10.00 — lucky365 may void or re-price the bet at the correct odds.
8.4 In-play betting odds change rapidly. A bet is only accepted at the odds displayed at the time of confirmation, not at the time of submission. You assume the risk of odds changes between submission and confirmation.
8.5 Maximum bet limits apply per event, market, and account. lucky365 reserves the right to limit betting stakes on any market or for any account without providing reasons.
9.1 All casino games available on lucky365 — including live dealer games and RNG-based slot and table games — are provided by licensed third-party game suppliers. Each game is governed by its own rules published within the game interface.
9.2 All RNG-based games use certified Random Number Generator software that has been independently tested and approved by accredited testing laboratories. Results are statistically independent of previous results.
9.3 In the event of a game disconnection, the round will be completed based on the pre-disconnection game state as recorded by the game server. In cases of irrecoverable error, the round may be voided and the bet stake refunded.
9.4 lucky365 does not guarantee that all games will be available at all times. Scheduled and unscheduled maintenance may result in temporary unavailability of specific titles or the entire casino product.
The following conduct is expressly prohibited and may result in immediate account suspension, forfeiture of balances, and referral to law enforcement authorities:
11.1 lucky365 is committed to the promotion of responsible gambling. Gambling should be viewed as entertainment, not as a source of income or a means of recovering financial losses.
11.2 lucky365 provides the following responsible gaming tools, accessible from your account settings at any time: (a) Deposit Limits — set daily, weekly, or monthly caps; (b) Loss Limits — restrict the maximum amount you may lose per period; (c) Session Time Reminders — receive notifications when you have been active for a set duration; (d) Self-Exclusion — temporarily or permanently restrict access to your lucky365 account.
11.3 Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. Permanent self-exclusion is irreversible.
11.4 If you believe you or someone you know has a problem with gambling, lucky365 urges you to seek help. Professional assistance is available through recognised problem gambling support organisations.
11.5 Players who have self-excluded must not attempt to circumvent the self-exclusion by registering new accounts. Any accounts opened in contravention of an active self-exclusion will be closed and any balance forfeited.
12.1 All content on lucky365.lat — including but not limited to text, graphics, logos, game software, user interfaces, trademarks, and audiovisual content — is the property of lucky365 or its licensors and is protected by applicable intellectual property laws.
12.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial purposes only. This licence does not include any right to reproduce, distribute, modify, create derivative works from, or publicly display any content from the lucky365 platform.
13.1 lucky365 provides its Services on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, lucky365 excludes all warranties, conditions, and representations — express or implied — regarding the platform's suitability, reliability, availability, timeliness, and accuracy.
13.2 lucky365 shall not be liable for any loss or damage arising from: (a) interruption or unavailability of the platform; (b) errors in odds, results, or game outcomes caused by third-party data providers; (c) delays in payment processing attributable to third-party payment providers; or (d) any indirect, incidental, or consequential loss howsoever arising.
13.3 Nothing in these Terms limits lucky365's liability for fraud, gross negligence, or any liability that cannot be excluded by law.
14.1 If you have a complaint regarding a bet, game outcome, account action, or any other matter, you must contact lucky365 Customer Support in the first instance via live chat. All complaints will be acknowledged within 24 hours and investigated within 5 business days.
14.2 If your complaint is not resolved to your satisfaction through Customer Support, you may escalate the matter to the lucky365 Compliance team by email. Escalated complaints will receive a final response within 14 business days.
14.3 Lucky365 accounts are operated under the terms of the relevant international gaming licence. Players may refer unresolved disputes to the relevant regulatory authority under the terms of that licence as a final escalation step.
15.1 lucky365 reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via the email address on file or via an in-platform notification at least 7 days prior to the amended Terms taking effect.
15.2 Your continued use of lucky365 following notification of amended Terms constitutes your acceptance of the changes. If you do not accept the amended Terms, you must cease using lucky365 and may request account closure prior to the effective date.
15.3 The current version of these Terms is always available at lucky365.lat/terms-conditions. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
16.1 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which lucky365 holds its gaming licence. In the event of any conflict between these Terms and the applicable regulatory framework, the regulatory framework shall prevail.
16.2 By using lucky365, you irrevocably agree to submit to the exclusive jurisdiction of the competent courts of lucky365's licensing jurisdiction for the resolution of any dispute arising out of or in connection with these Terms.
16.3 If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
By using lucky365, you confirm that you are 21 years of age or older, that you have read these Terms in full, and that you agree to be bound by them. For questions regarding these Terms, please contact [email protected].
Access sports betting, live casino, and slots — all in Malaysian Ringgit, with Touch n Go eWallet. You've read the rules. Now play the game. 21+ only.
All services subject to these Terms & Conditions. 21+ only. Please gamble responsibly.